Tatiana Ferreira is the Senior Vice President of Customer Service Excellence at Neiman Marcus. Tatiana has quite a colorful career journey. She has worked for some of the biggest brands in retail and fashion, and got her start at Disney.
As a top Latina executive in the luxury experience arena, she has been able to do things that are pretty unheard of. One of which is bringing mindfulness into the corporate world. She talks through some tactical suggestions on how you can introduce mindfulness into your own business or corporation and the ROI of doing so.
Tatiana refers to her Why Not Now? story as “productivity hell”. She talks about her addiction to work. Specifically, she dives into what resulted from that, some of the rules she set for herself to overcome the problem, the concepts around those rules and how she was able to shift and get ruthless about her new priorities.
Tatiana also discusses Service Excellence. What it looks like today, and how it compares to Service Excellence experiences of the past. Hearing from someone who is at the highest level of customer service excellence is a treat, and you’ll learn ways to reframe the way you’ve thought about customer service.
Amy Jo and Tatiana also talk through remote work and Tatiana’s experience in that space. Tatiana is a corporate Renegade, and we need more of those in the workplace. You can learn more about Tatiana on LInkedIn here: https://www.linkedin.com/in/tatianaferreira.
Enrollment for the next Renegade Accelerator is now open. Learn more and apply: http://www.renegadeaccelerator.com/
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John Hardin is the co-founder and Executive Director of Proclaim Justice—a not-for-profit organization that frees victims of wrongful convictions. He is also a private investigator who has years of experience in public affairs communications. John is known for bringing media and public attention to situations where there’s a wrongful conviction.
John’s co-founder, Jason Baldwin, was one of the members of the “West Memphis Three,” a well-known case in which three people in Arkansas were wrongfully convicted of a crime and sent to prison for many years. John played a critical role in freeing the trio. Now, together, John and Jason are doing that for other people.
In this multifaceted conversation, John shares what he’s learned from knocking on doors and looking for answers. John also discusses the power of persistence and resilience; how it feels to come up short and not find what you’re looking for; and getting up each day to fight for what you believe is right.
John’s experience with the West Memphis Three changed the course of his career, taking him from an unhappy existence in political and legislative consulting to a life fueled by purpose. John shares advice for dealing with discouragement and roadblocks, and why it’s important to find what works for ourselves in order to reset and renew our passion for our lives and careers.
Lastly, John gives an incredibly powerful answer to Amy Jo’s question on what he would say to himself if he was to go back to his crossroads moment prior to starting the organization.
Learning to be persistent takes time and effort. Getting angry doesn’t change the situation. You have to take action to make change.
For more information about Proclaim Justice, head to www.proclaimjustice.org.
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